FAQ

Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: We rent space in warehouses in Melbourne Australia, California and Arizona in the USA and Poland in Europe. For domestic orders in the United States or Australia, it will normally take 5 to 7 business days for delivery. For International orders, please allow up to 3 weeks. 

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. We are currently offering free shipping to most countries worldwide! If you live in a really remote area, we may have to charge a shipping surcharge. 

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product. Then your credit card information will be purged. We take security and safety extremely seriously and do everything possible to make sure your information is protected. 

Q: How do I order on your website?

A: Simply find the product you'd want and click the 'Add To Cart' or ‘Buy Now’ button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible! If you ever have any trouble whatsoever, please contact us and we will assist you.

Q: Does Xtreem RC provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! Please see our refund and returns policy for more information.

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our Refund & Warranty Policy Page for complete details. If you have any additional questions that has not been addressed in our FAQ. Please contact us at support@xtreemrc.com and we will get back to you as soon as possible.

Thank you for visiting our store, please don’t hesitate to Contact Us if you have any further questions.