Another Reason to Buy from Xtreem RC!

At Xtreem RC, we're committed to giving you the most for your money. That's why almost everything you buy ships FREE, courtesy of Xtreem RC! No matter how small the item — decal stickers, battery’s, accessories, and more — if it's in stock, then it qualifies. Unlike many retailers' policies, there's no minimum purchase required! It's one more thing that makes Xtreem RC the most convenient and most affordable place to shop.

Free Shipping To Most Countries Worldwide

Xtreem RC is happy to offer FREE shipping for customers in the continental United States, Canada, Australia and most countries in Europe.  If you need delivery to another country, please call. We'll help find the shipping solution that works best for you.

Additional Shipping Options

In the unlikely event that your order does not qualify for free shipping, or if you require faster delivery, you will still enjoy very reasonable shipping rates.

 

Free Shipping Details:

• Our Free Shipping offer is available in the contiguous United States, Canada, Australia and Europe only. Orders shipped to Alaska, Hawaii, or international addresses do not qualify.
• Free Shipping does not apply to special orders and oversized/overweight products.
• If you return your purchase, then the cost of shipping will be deducted from any refund or credit.
• Heavier items ship via FedEx Ground® or UPS Ground in the United States, or Australia Post within Australia. Delivery times range from one to five days, depending upon the distance to the destination. We will ship to you from our closest warehouse. We have stock in Australia, the United States, Canada and Europe.
• Free Shipping may not be combined with other offers or discounts.

 

 Xtreem RC ("we" and "us") is the operator of (https://www.xtreemrc.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Xtreem RC will happily accept returns due to change of mind as long as a request to return is received by us within 60 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

 

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

 

(Xtreem RC) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

Please see our Refund Policy for more details. 

3.2 Warranty Returns

Xtreem RC will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Xtreem RC to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

Please see our Refund Policy for more details. 

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Xtreem RC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

 

4.7 Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Xtreem RC encourage you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Xtreem RC at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order

has already been dispatched, please refer to our refund policy.

 

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at support@xtreemrc.com